80 percent of reviews originate from follow-up emails. If your company is not actively encouraging customers and clients to leave a positive review, then you are holding your online reputation back. Tunl Agency offers reputation management services to help you improve the way clients and customers view your brand, providing you with an advantage over your most notable competitors.
What is Reputation Management?
Reputation management is a way to improve and monitor how others view your brand online. This is accomplished by encouraging clients and customers to leave feedback, responding appropriately to negative reviews, collecting consumer insights via surveys, accumulating customer testimonials, encouraging social shares of your content, and more.
Nearly 95 percent of online shoppers read reviews before making a buying decision, so having a less than desirable reputation online can cost your company a lot of would-be business. Tunl Agency can pinpoint precisely why your company does not have the online reputation it desires and take decisive action to improve your online reputation. Our services include:
Our Reputation Management Process
We personalize our reputation management services based on the client’s specific situation and goals. However, Tunl Agency also believes in organization, and we follow a similar process so you know what to expect when choosing us for your online reputation management.
Before we take any action, our dedicated team first researches your online reputation. This provides you with an objective and new set of eyes to interpret where your online reputation ranks among your competitors. We determine areas where you can improve and ways to build upon the strengths of your online reputation, all of which are provided in a detailed report for your review.
Once we are familiar with your business and online reputation, then we create a strategic and organized plan to improve your reputation over time. There are some actions we can take that have an immediate impact, although the ultimate goal is to consistently improve and maintain a quality reputation over time.
Our initial efforts are relatively extensive. In most cases, our initial goal is to deal with negative reviews and address any large issues that are affecting your company’s online reputation. This may involve responding to negative reviews, creating positive testimonials to offset negative feedback or bad public relations, creating press releases, and more.
After we deal with any major concerns, then our focus turns to monitor your online reputation long-term. This includes creating email lists of your clients, customers, guests, etc. We send hand-crafted (never automated) emails on a regular basis to encourage positive feedback. We also track and promptly respond to any reviews you receive (positive and negative).
As discussed, optimizing your website is important. This includes adding testimonials and reviews to your website, making it easy to leave on prominent review sites from your website and encouraging visitors to share your content on their social media platforms, among other services that could improve your online reputation.
Consult With Our Tunl Agency Team Today
Tunl Agency offers online reputation management services for businesses that are interested in improving how consumers view their brand online. If your company does not have the online reputation that you desire, then contact our team today or schedule a consultation with the link below to find out how Tunl Agency can help. We are glad to answer your initial questions, address your concerns and get the process to a better online reputation started.